Refund policy
Last updated: October 23, 2026
We want you to love every Azimi product. Because our products are food, we follow a few simple rules to keep everything safe and fresh for every customer.
Returns of unopened items
- You can return unopened, sealed items within 7 days of delivery.
- Items must be in their original packaging with the safety seal intact.
- For food safety, we can't accept returns of opened or used products.
- Return shipping for change-of-mind returns is paid by the customer. We recommend a trackable service, because we can't refund items that don't reach us.
Damaged, defective or wrong items
If your order arrives damaged (for example, a broken jar or leaking bottle), defective, or is not what you ordered, email us at hello@azimifoods.com within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or give you a full refund, including shipping. You won't need to send the damaged item back unless we ask.
How to start a return
- Email hello@azimifoods.com with your order number and the items you'd like to return.
- We'll reply with the return address and instructions. Items sent back without first contacting us won't be accepted.
- Pack the items securely so glass and liquids arrive intact.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few extra days to post it. Original shipping charges are non-refundable except for damaged, defective or wrong items.
Bundles and subscriptions
Bundles and multi-packs can be returned as a complete set under the same rules. Subscription orders follow this policy too; to skip, pause or cancel future deliveries, see our Subscription Policy.
Exchanges
The fastest way to swap an item is to return the unopened product and place a new order for the one you want.
Questions
Email hello@azimifoods.com. We're happy to help.
